New & Used Harley® Road Glide&Reg; Special Dealer Near Columbia

In short, what a great experience buying a vehicle, which unfortunately seems to be a rare occurrence in this day and age.First of all, the folks I worked with (Jeremy Lane and Shawn Ryan) were willing to work with me on the bike and they understand the complex environment we live in these days with COVID. For example, they helped me by getting me the information to make my decision, at my request, so that I could minimize my time in the dealership. This, unfortunately, was something that other dealerships in the area weren't willing to do and before contacting HD Baltimore I dealt with a lot of the antiquated sales tactics of "come in and check out the bikes before we give you ballpark pricing on what you will expect to spend." However, at HD Baltimore I was very impressed by ZERO sales tricks (excessive waiting pressure, four squaring, etc.) and, in summary, I walked into the dealership knowing exactly what to expect.Secondly, when you buy a motorcycle from a dealership you are more than likely going to rely on that dealership for follow-on trips for motorcycle service, etc. That being said, the customer service you experience when buying a bike speaks volumes to the kind of treatment you will receive when you inevitably have to visit for servicing your motorcycle or repairs. That being said, and even though HD Baltimore is more than 30 miles away, I will make that trip for anything regarding my bike and will happily bypass other, closer dealerships to make that happen.Lastly, they put in the work to make sure you don't feel like you're a number and their dealership is a revolving door. Even today I received a nice handwritten card in the mail thanking me for my business, which speaks volumes to the effort they put into each customer, not just the sale.

I was in the market for a new/used bike. I happened to come across the 2005 Fat Boy, which by the way, is mine now thanks to the excellent customer service provided by Mark Brown. He took that "extra step" to make sure the sale was complete before I even left my house. The day I bought it was extremely windy, not to mention colder than normal for May. Without hesitation, he had the bike delivered right inside my garage.Wanting to purchase a new ride, look no further. Mark will get it done.Thank you Mark, for everythingA forever friend, and customerTom McKnight

Dina was amazing!Bought 2 bikes from her. Definitely best person around

Mark and Charlie were awesome! I can’t say enough about the professionalism and complete customer service they and everyone at Harley of Baltimore demonstrated. Buying a bike from them couldn’t have been easier. . Pipes were ordered and installed quickly.! Bike was ready for me when I needed it .Left feeling like I just made a couple new friends!