New & Used Harley® Sport Glide® Dealer Near Laurel

Awesome dealership with very friendly and helpful staff. Donald went way beyond my expectations to offer excellent service. Everyone we spoke to while we were there, whether they were assisting us or not, was friendly and made sure we were getting helped.

In short, what a great experience buying a vehicle, which unfortunately seems to be a rare occurrence in this day and age.First of all, the folks I worked with (Jeremy Lane and Shawn Ryan) were willing to work with me on the bike and they understand the complex environment we live in these days with COVID. For example, they helped me by getting me the information to make my decision, at my request, so that I could minimize my time in the dealership. This, unfortunately, was something that other dealerships in the area weren't willing to do and before contacting HD Baltimore I dealt with a lot of the antiquated sales tactics of "come in and check out the bikes before we give you ballpark pricing on what you will expect to spend." However, at HD Baltimore I was very impressed by ZERO sales tricks (excessive waiting pressure, four squaring, etc.) and, in summary, I walked into the dealership knowing exactly what to expect.Secondly, when you buy a motorcycle from a dealership you are more than likely going to rely on that dealership for follow-on trips for motorcycle service, etc. That being said, the customer service you experience when buying a bike speaks volumes to the kind of treatment you will receive when you inevitably have to visit for servicing your motorcycle or repairs. That being said, and even though HD Baltimore is more than 30 miles away, I will make that trip for anything regarding my bike and will happily bypass other, closer dealerships to make that happen.Lastly, they put in the work to make sure you don't feel like you're a number and their dealership is a revolving door. Even today I received a nice handwritten card in the mail thanking me for my business, which speaks volumes to the effort they put into each customer, not just the sale.

The review I wrote was not intended for this dealership.I have never visited Harley Davidson of Baltimore so please disregard previous review.

Had a great experience at this shop. It all started with a young man by thre name of Jeremy Lane. There is not enough superlatives to express my appreciation for all his help and getting me on the road with my brand new HarleyTri Glide Ultra. These people now how make a deal andStick to thier promises. Great Job guys, thank you all!Dean W. DodgeVery Happy Customer!!!