New & Used Harley® FAT BOB® 114 Dealer Near Annapolis

Harley-Davidson of Baltimore, route 40 Pulaski highway. This is the Harley store where I signed up for the beginner riding course at the end of July 2020. Debbie Youngblood was the course instructor. Although for the range riding and testing, she had a second instructor for assistance, his name was Bob. Both of these instructors are absolutely phenomenal at TEACHING you how to ride a motorcycle. Remember that, when you think that they are being too hard on you about something, they are there to TEACH YOU.{• I can not stress enough this next point enough. •}

Friendly staff and very knowledgeable! Cannot wait to start my classes and get my license in 2 weeks

If you're looking and thinking on buying, suggest you see Jeremy Lane...He's an absolute professional and totally customer-focused...You'll be riding away with a smile.

In short, what a great experience buying a vehicle, which unfortunately seems to be a rare occurrence in this day and age.First of all, the folks I worked with (Jeremy Lane and Shawn Ryan) were willing to work with me on the bike and they understand the complex environment we live in these days with COVID. For example, they helped me by getting me the information to make my decision, at my request, so that I could minimize my time in the dealership. This, unfortunately, was something that other dealerships in the area weren't willing to do and before contacting HD Baltimore I dealt with a lot of the antiquated sales tactics of "come in and check out the bikes before we give you ballpark pricing on what you will expect to spend." However, at HD Baltimore I was very impressed by ZERO sales tricks (excessive waiting pressure, four squaring, etc.) and, in summary, I walked into the dealership knowing exactly what to expect.Secondly, when you buy a motorcycle from a dealership you are more than likely going to rely on that dealership for follow-on trips for motorcycle service, etc. That being said, the customer service you experience when buying a bike speaks volumes to the kind of treatment you will receive when you inevitably have to visit for servicing your motorcycle or repairs. That being said, and even though HD Baltimore is more than 30 miles away, I will make that trip for anything regarding my bike and will happily bypass other, closer dealerships to make that happen.Lastly, they put in the work to make sure you don't feel like you're a number and their dealership is a revolving door. Even today I received a nice handwritten card in the mail thanking me for my business, which speaks volumes to the effort they put into each customer, not just the sale.