New & Used Harley® Street Glide® Dealer Near Columbia

I highly recommend Dina Kress. As soon as I walked In, she walked right over to offer her services. She was patient walked me through the inventory and helped pick the best bike. She was very knowledgeable and able to answer every question that I had.A day after the sale, Dina followed up asked if I had any questions or concerns. Definitely made you feel like she cared.If your looking for a bike go to Baltimore Harley and ask for Dina, I promise you won't be disappointed.

Mark Brown, over at HD Baltimore, is the guy you wanna talk to when looking to purchase a motorcycle. He was very insightful, kind, and prompt in my experience. The unfortunate delay in my bike was very frustrating but he was on the ball keeping in touch with me to let me know the latest updates. I could have went to another HD dealer at any time during the waiting process but I chose to stick it out with him because he really is a great guy and was able to work with me on the price, financing options, and money down. I recommend him 1000% Go get yourself a motorcycle with him :)Here I am getting my 1000 mile routine maintenance and again, mark greeted me right away and asked me all about my riding adventures. Several other employees were also very friendly. Dina was one of them as she helped me get out for a test ride on a few different bikes while I waited. Overall, just an amazing experience here. Can't wait to check out the weekend event they have coming up in 2 weeks. Should be a good turn out. 1000% recommend this place for any motorcycle needs.

HD of Baltimore went above and beyond to help me figure out and solve my unusual problem when other HD shops turned me away. Their sales, swag, and service teams are all exceptional with a special thank you to Chris in service for holding my hand throughout the experience and making it as painless as possible for me. They also make phenomenal food recommendations =]Thanks HDoB. Ill be back

In short, what a great experience buying a vehicle, which unfortunately seems to be a rare occurrence in this day and age.First of all, the folks I worked with (Jeremy Lane and Shawn Ryan) were willing to work with me on the bike and they understand the complex environment we live in these days with COVID. For example, they helped me by getting me the information to make my decision, at my request, so that I could minimize my time in the dealership. This, unfortunately, was something that other dealerships in the area weren't willing to do and before contacting HD Baltimore I dealt with a lot of the antiquated sales tactics of "come in and check out the bikes before we give you ballpark pricing on what you will expect to spend." However, at HD Baltimore I was very impressed by ZERO sales tricks (excessive waiting pressure, four squaring, etc.) and, in summary, I walked into the dealership knowing exactly what to expect.Secondly, when you buy a motorcycle from a dealership you are more than likely going to rely on that dealership for follow-on trips for motorcycle service, etc. That being said, the customer service you experience when buying a bike speaks volumes to the kind of treatment you will receive when you inevitably have to visit for servicing your motorcycle or repairs. That being said, and even though HD Baltimore is more than 30 miles away, I will make that trip for anything regarding my bike and will happily bypass other, closer dealerships to make that happen.Lastly, they put in the work to make sure you don't feel like you're a number and their dealership is a revolving door. Even today I received a nice handwritten card in the mail thanking me for my business, which speaks volumes to the effort they put into each customer, not just the sale.